All of our services (including pre-paid) and gift certificates are non-refundable and non-negotiable. Prices are subject to change at any time. We do not combine discounts. Pre-paid services and packages expire one year from the date of purchase.
Please aim to arrive 10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, we reserve the right to reschedule your appointment.
If your service is shortened due to your late arrival, you may still be charged the full cost of the service.
The time needed for the service(s) or Spa Package that you schedule is reserved exclusively for you. If you need to cancel a reservation or reschedule one, we require 24-Hours notice for any service.
We reserve the right to charge your credit card a minimum fee of $25.00 if the appointment is cancelled or rescheduled in less than the notice required by this Cancellation Policy.
Any No Call/ No Show (Not showing up to a scheduled appointment without notification) will be charged 100% of the appointment cost.
Health, Allergies, or Pregnancy Considerations:
When visiting or calling for your appointment, please make sure to notify our staff if you have any health conditions, limitations, allergies to medications or fruits, physical ailments, medications you are currently taking, or if you are pregnant.
We also encourage for you to alert our therapist immediately for any discomfort during your treatment.
You must be 18 years or older to make an appointment with the Spa. Anyone under age 18 seeking a Spa service must have their parent or guardian book the appointment.
If you are under the age of 18 a parent signature is required.
For the convenience of other clients, please do not bring children under age 12 to the Spa without another adult present to supervise them.
As a consideration to other guests, please turn off your cell phone or pager while inside the Spa. We also suggest for you to please leave your valuable items at home when doing your treatment. We will not be responsible for loss or damage of your personal items.
Any sexual solicitations are not tolerated and will be reported to authorities.
We reserve the right to refuse service to anyone and reserve the right to charge for the service scheduled.
For any questions please contact Janine Testa (716)445-5954 or firstname.lastname@example.org.